Shipping & Returns

Shipping Policy
1. All shipping and handling charges are non-refundable under any circumstances.
2. Items will be shipped back to you via UPS/trucking ground only. For quicker delivery, the freight difference will be charged at your expense.
3. Returned items must be sent in secure packaging to prevent any shipping damage. If there are any damages to the item, the customer will be informed and it will be returned freight collect.
4. Returned items with different RMA numbers must be labeled clearly if they are to be shipped together.
5. If items can not be matched with the attached RMA #, the merchandise will be returned freight collect.
6. We ship internationally and to all 50 states, Canada and Puerto Rico
7. You can e-mail us or call in for an insurance quotation. The additional insurance charge (if applicable) will not be displayed in your final purchase price but it will be added to the order before it is shipped.

Return Policy
1. Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number.
2. No returns, of any type, will be accepted without a RMA number.
3. Please have the following information on hand when you are completing the RMA request form: A. Corresponding invoice number; B. Informative description of reasons for return; and C. Item number and quantity.
4. All RMA numbers must be displayed prominently on your shipping label or on your exterior shipping box. Any returned merchandise without RMA numbers on it will be rejected.
5. RMA numbers are valid for ten (10) days from issue date.
6. Defective merchandise will be accepted by DC2DC for repair or replacement only at seller's discretion.
7. The warranty will be voided if there is evidence of damage, misuse, or modification by the customer.
8. All shipping and insurance charges on all RMA's must be prepaid by the customer (NO COD'S WILL BE ACCEPTED).
9. All returns for credit or exchange must be done within fourteen (14) days of the invoice date.
10. All returns for credit must be in resellable condition and no trace of assembly, including original packing material, invoice and the complete accessories provided upon original delivery.
11. All returns for credit or exchange will be charged a 20% restocking fee, if a. Wrong items are ordered b. Items you have ordered are not compatible with other components c. You are not satisfied with the performance of the merchandise which is not defective.
12. Any merchandise which has been altered in any way or form, e.g., private label, tag, stenciled, will not be accepted.
13. Any damage in any way or form caused by transportation should be claimed to cargo carrier rather than DC2DC.
14. Due to the cost of administering returns, all international sales are final with the exception of Canada and Mexico.
15. When items returned for repair are found to be working or when the warranty has been voided, the cost of shipping back to the customer will be charged to the customer.
16. Claims that the Product was damaged upon arrival, shortage, or incorrect product claims, at the fault of DC2DC or shipping company, must be made within 14 days of shipment.

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